Michelle Neustaedter Counselling
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Michelle Neustaedter Counselling

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Insurance Providers We Can Direct Bill For You

**PLEASE NOTE** 

Every insurance plan is different. What each plan covers can vary from organization to organization. Please check your coverage including what titles they cover and how much coverage you get.


We would love to for all our clinicians to be able to direct bill all insurance insurance providers.  Unfortunately, not all providers make this possible.  If you are working with a clinician who cannot direct bill your insurance company and you would like this service, please talk to your insurance provider.  If enough clients ask that their clinician be able to direct bill the insurance provider may "turn the service on" for more providers. 


Even if a clinician is authorized to direct bill an insurance provider, this does not mean every insurance plan offered by that insurance company will cover every type of mental health therapist. It is up to the client to check with their insurance provider regarding requirements for clinician qualifications to receive coverage.


If we cannot direct bill your insurance provider, your clinician will provide you with a receipt at the end of each session that you can submit for reimbursement.  Our client's tell us that most other insurance providers reimburse clients via direct deposit within 3-5 business days.

All our clinicians can direct bill the following insurance providers

  • Green Shield / SSQ Financial Group
  • Medavie Blue Cross

      

Vanessa, Calen, and Niv can direct bill these insurance providers

  • Alberta Blue Cross

Our Services Providers Credentials

When checking your coverage, please note that: 

  1. Michelle holds the titles of Clinical Counsellor, Counselling Therapist, and Registered Psychotherapist
  2. Vanessa, Calen, and Nivedita hold the titles of Registered Provisional Psychologist
  3. All of our therapists hold the title of Certified Canadian Counsellor
  4. Intern practitioners hold membership with the Canadian Counselling and Psychotherapy Association and/or College of Registered Psychotherapists of Ontario.

Employee Assistance Program We Contract With

EAP is a service provided by your organization that can provide you with short-term support for your mental health.


Currently Michelle contracts with:

  • Telus Health/Lifeworks/ Morneau Shepell
  • Homewood Health
  • Inkblot
  • Humanacare
  • FSEAP

If you wish to use this service, please call the intake centre for your EAP provider and request Michelle Neustaedter Counselling as your provider. We will assign you to the appropriate provider when we receive your referral.

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We have also taken contracts with the following:

  • Canada Life
  • ComPsych
  • ASEBP
  • The Co-operators


If you don't see your insurance provider here, that doesn't mean your counselling isn't covered, It just means we haven't worked with your provider in a direct billing capacity. 


Please feel free to reach out to the front desk to learn more about what is covered and how we can best support you.

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How To Submit Receipts and FAQ's

Alberta BlueCross

If you are receiving services from Nivedita, Calen, or Vanessa, please provide us with your AB BlueCross Information and we will be happy to submit you claim on your behalf. 


If you are receiving services from Michelle or Alexandra when submitting your receipt in the BlueCross portal please choose "Service Not Listed" and upload your receipt. *** VERY IMPORTANT - If you choose "Psychology Services" they will reject your receipt as an automated system will search for their numbers in the CAP database and they will not be found. We want you to get reimbursed. Michelle and Alexandra come up as Clinical Counsellors, Canadian Certified Counsellors, or Psychotherapists.

Manulife

*** IMPORTANT *** 

If your benefits are with Manulife, please inform us of that on your first visit as we have a special receipt template that must be used with Manulife for them to accept the receipt.


If you are receiving services from Nivedita, Calen, or Vanessa, please choose "psychology" services in your portal.


If you are receiving services from Michelle or Alexandra when submitting your receipt in the Manulife portal please choose "Service Not Listed" and upload your receipt. *** VERY IMPORTANT - If you choose "Psychology Services" they will reject your receipt as an automated system will search for their numbers in the CAP database and they will not be found. We want you to get reimbursed. Michelle and Alexandra come up as Clinical Counsellors, Canadian Certified Counsellors, or Psychotherapists.

Sunlife

If you are receiving services from Nivedita, Calen, or Vanessa, please select "psychology services when submitting your receipts. 


If you are receiving services from Michelle or Alexandra when submitting your receipt in the Sunlife portal please make sure that you choose "Clinical Counselling" or "Psychotherapy" depending on what your plan covers and upload your receipt. 

*** VERY IMPORTANT - If you choose "Psychology Services" they will reject your receipt as an automated system will search for their numbers in the CAP database and they will not be found. We want you to get reimbursed. 

Medavie BlueCross

We can Direct Bill Medavie BlueCross. If your benefits are with Medavie, please provide us with you Medavie card. We will take a copy and will submit on your behalf. Please be advised that most Medavie plans cover a percentage of the fees and the remainder will be charged to your card on file. 

Greenshield

We can Direct Bill Greenshield. If your benefits are with Greenshield, please provide us with you Greenshield card. We will take a copy and will submit on your behalf. 


**Please be advised that most City of Calgary employees DO NOT have coverage for counselling - Speak to your HR about including this coverage in your plan.

Canada Life

Please check your plan to see what is covered. If need be, we can provide a null receipt for you to submit to determine is coverage is available. 

Other Insurance Providers (iA, Desjardins, etc.)

Please check your plan to see what is covered. If need be, we can provide a null receipt for you to submit to determine is coverage is available. 


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